Shipping policy

06/15/2026

Shipping Policy

Shipping Times

At Eluxve, we work with trusted fulfillment partners to ensure your products are manufactured and shipped with care.

Order processing: 1–3 business days
Shipping and delivery: 10–15 business days on average
Delivery times may vary during holidays, promotions, severe weather, or carrier delays.

Once your order ships, you will receive a tracking number via email.

Incorrect Addresses

Customers are responsible for providing accurate shipping information. Orders returned due to an incorrect address may require additional shipping charges for reshipment.

Return & Refund Policy

Due to the nature of health and wellness products, we generally do not accept returns of opened or used items for safety and quality reasons.

Eligible Refunds

We may offer refunds or replacements if:

You receive a damaged product.
You receive the wrong item.
Your order is lost in transit.

To request assistance, contact us within 7 days of receiving your order and provide:

Your order number
Photos of the issue
A brief description of the problem

Non-Refundable Situations

We cannot provide refunds for:

Opened or used products
Orders delivered successfully according to tracking information
Delays caused by shipping carriers beyond our control
Customer ordering mistakes

Cancellation Policy

Orders may be canceled within 24 hours of purchase if they have not entered production or fulfillment.

After fulfillment begins, cancellations may no longer be possible.

Privacy Policy (Short Version)

Eluxve respects your privacy.

We collect information necessary to:

Process orders
Provide customer support
Improve our services

We do not sell customer personal information to third parties.

Disclaimer

The statements regarding Eluxve products have not been evaluated by the U.S. Food and Drug Administration (FDA).

Our products are not intended to diagnose, treat, cure, or prevent any disease.

Customers should consult a healthcare professional before starting any supplement, especially if pregnant, nursing, taking medication, or managing a medical condition.